Privacy Policy

Aavoride ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Aavoride mobile application and related services.

By using Aavoride, you agree to the practices described in this policy.

1. About Aavoride

Aavoride is a driver listing and lead generation platform that connects customers with independent drivers. Aavoride does not provide transportation services and does not operate vehicles.

2. Information We Collect

A. Information You Provide

Customers

  • Full name
  • Mobile number
  • Email address (optional)
  • Pickup & drop location
  • Travel details you submit
  • Communication preferences

Drivers

  • Full name
  • Mobile number
  • Email address
  • Profile photo
  • Vehicle details
  • Driving license details
  • Commercial permits & documents
  • Insurance details
  • Bank details (if subscription payments are enabled)

B. Automatically Collected Information

  • Device type & model
  • Operating system
  • App version
  • IP address
  • Location data (only if permission granted)
  • Usage activity within the app
  • Log data & crash reports

3. How We Use Your Information

We use collected data to:

  • Create and manage user accounts
  • Display driver listings to customers
  • Share customer trip requirements with drivers
  • Enable communication between customers and drivers
  • Improve platform features and user experience
  • Provide customer support
  • Send important service notifications
  • Prevent fraud and misuse
  • Comply with legal obligations

4. Information Sharing

We may share information with:

Other Users

  • Customer contact details may be visible to selected drivers
  • Driver contact and vehicle details may be visible to customers

Service Providers

  • Cloud hosting providers
  • SMS/email service providers
  • Payment gateway providers (if enabled)
  • Analytics providers

Legal Authorities

  • When required by law
  • To comply with government requests
  • To protect rights, safety, and prevent fraud

5. What We Do NOT Do

  • We do NOT sell personal data
  • We do NOT share user data for advertising resale
  • We do NOT access your phone data without permission

6. Data Storage & Security

  • Data is stored on secure servers
  • We use encryption and access controls
  • Only authorized personnel can access sensitive data
  • We take reasonable technical and organizational safeguards

However, no system can guarantee 100% security.

7. Data Retention

We retain user data:

  • As long as your account is active
  • As required for legal and compliance purposes
  • For dispute resolution and fraud prevention

Users may request account deletion.

8. User Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request account deletion
  • Withdraw permissions (location, notifications, etc.)

To make a request, contact us at the details below.

9. Location Data

If enabled, we may collect real-time location data to:

  • Show nearby drivers
  • Improve service relevance

Users can disable location access in device settings.

10. Cookies & Tracking

If a web version is used:

  • Cookies may be used for login sessions
  • Analytics tools may track usage behavior

Users can disable cookies in browser settings.

11. Children's Privacy

Aavoride services are not intended for users under 18 years of age. We do not knowingly collect data from minors.

12. Third-Party Links

The app may contain links to third-party services. We are not responsible for their privacy practices.

13. Policy Updates

We may update this Privacy Policy from time to time. Users will be notified of major changes through the app or email.

14. Contact Us

For questions or privacy requests, contact:

Company Name: Aavoride
Email: support@aavoride.com
Phone: +91-0000000000
Address: [Registered Office Address]

By using Aavoride, you agree to this Privacy Policy.